Return + Exchange Policy​

​

We’re all about good vibes - and that includes making sure you love your Coal and Canary purchase! That said, we only offer exchanges on defective or unused products with proof of purchase (receipt required).

​

Exchanges (if applicable)

​

If you received a product that’s defective or damaged, we’ll happily exchange it for the same item. Please send an email to info@coalandcanary.com with your receipt and a photo or video showing the issue so we can make it right.

 

Sale Items

​

Sale and clearance items are final sale and not eligible for refund or exchange. Only regular-priced items are eligible for exchange under the policy above.

​

Shipping for Exchanges

​

Customers are responsible for shipping costs on returned items. Please note: shipping fees are non-refundable.

​

Gifts

​

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit in the form of an online promo code once we receive the item back.

If the item was not marked as a gift, or was shipped to the gift giver first, the refund will go to the original purchaser.

​

Sale Pricing Policy

​

Items purchased before or after a promotional sale - whether online or in-store — are not eligible for price adjustments. Sale pricing only applies during the active promotion window.

​

Incorrect Shipping Address

​

Please double-check your shipping info! If an order is placed with missing or incorrect shipping details, a $10 service fee will be charged in addition to the original shipping cost.

​